ORDER

Purchase procedure in the online store (if you make a purchase in the online store):

• Product selection. Before placing an order, it is necessary to select the desired products on the online store. To do this, click on the “Add to cart” button in the view of each product.
• Confirmation of the basket or. order summary. After properly selected products, move to the side of the basket or. cash registers. Here you can review your selected products and change the quantity accordingly, add new products or remove them from the cart. A special discount field is also available on this page.
• Login. In this step of the purchase, it is necessary to log in and submit personal data. You can make a purchase as a guest (quick purchase, without further data storage) or you can register and make the purchase through the registration process.
  Title.
• When choosing an address, specify your desired delivery address. The delivery address may be different from your personal address – in this case we will send the selected products to the selected address.
• Delivery. When choosing delivery, you can select the delivery method by clicking on the desired delivery. You can also select additional products in this step.
  Payment. The last step is for the final verification of the order and the final confirmation of your purchase.
• By clicking on the button, you agree with the placed order and business conditions, and finally confirm your purchase.
  Purchase procedure on the landing page (if you are making a purchase on the landing page):

Product selection. The product is already selected on the landing page.

• Enter data for delivery. In this step of the purchase, it is necessary to submit personal data for the purchase in the appropriate form.
  Delivery.
• When choosing delivery, you can select the delivery method by clicking on the desired delivery (if the delivery selection option is given).
  Payment.
• The last step is for the final verification of the order and the final confirmation of your purchase.
• By clicking on the button, you agree with the placed order and business conditions, and finally confirm your purchase.

After placing your order, you will receive a confirmation of your order in your email inbox. In addition to all legally required information on the order itself, the certificate also encloses the general terms and conditions of business on a durable medium, which represent the contract concluded between the buyer and the seller. Any cancellations or changes to orders can be notified to the e-mail address of the store manager until the time of shipment of goods. In the event that the buyer does not cancel his order within the agreed period, it means that the contract for the purchase of products between the buyer and the seller is irrevocably concluded. After this period, the buyer has the right to return the goods in accordance with points 4 and 5 of these general terms and conditions. The purchase contract between the seller and the buyer is concluded in the online store at the moment when the seller sends the buyer an electronic message “Confirmation of order and shipment of goods”. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. The buyer is a person with the data as stated when placing the order. It is not possible to change customer data later. The sales contract (i.e. the electronic message “Confirmation of order and shipment of goods”) is stored in electronic form on the seller’s server.

COMMUNICATION WITH THE CUSTOMER

The seller will contact the buyer via means of distance communication only if the user does not explicitly object. Advertising emails will contain the following components:

• will be clearly and unambiguously marked as advertising messages,
• the sender will be clearly visible,
• various promotions, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
• the method of unsubscribing from receiving advertising messages will be clearly presented,
• the user’s wish not to receive advertising messages will be explicitly taken into account by the seller. When ordering, you have explicitly allowed the seller to send you advertising and other notices. If you no longer wish to do so, you must unsubscribe, which you can also do via the seller’s email address.

PRICES

All prices listed on the website are final prices and all contributions and taxes are already included in it. The price of products with VAT is listed on the order page. The regular price, the price, sometimes also as a crossed-out price on the page, applies to orders in our physical branch, without the use of an online shopping cart and without the trust of your data. A promotional or promotional price, which is usually lower than the regular price, applies to orders via the Internet, e-mail or telephone. Despite great efforts to provide the most up-to-date and accurate information, price information may be inaccurate. Discounts, promotional codes, etc. are generally not added together. The discount for an individual item and the promotional code add up. Favorable offers, sales, promotions are valid until the sale of the last product or until the specified deadline at the latest. Shipping / postage varies from product to product and is paid extra. Prices are valid at the time of placing the order and do not have a predetermined validity. The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. The seller reserves the right to change the price! In this case, the buyer is informed in writing or orally and is offered the option to withdraw from the contract. You can choose one or more payment methods (depending on the product):

• with cash upon receipt via courier service DPD d.o.o. or POŠTA SLOVENIJE d.o.o.
• with the PayPal system, if this is marked as a possible means of payment on the sale of the site
• with an interface for payment with payment or credit cards, if this is marked on the site as a possible means of payment
• via a UPN payment order, if this is indicated on the site as a possible means of payment

The seller issues an invoice on a durable medium. Errors may occur in product descriptions. We reserve the right to change the price of products without prior notice. In case of non-payment of the goods, the buyer agrees that the seller can send him a statement “Balances and outstanding receivables”, which also shows the possible amount of outstanding receivables and a new UPN payment order to help. The seller charges for his service at a price of € 2.70.

If the customer chooses a different shipping method than the one offered by the company, and this method is more expensive, the company is not obliged to reimburse the additional shipping costs.

TAKEOVER OF GOODS

The goods ordered on the website will be delivered to you as soon as possible. Orders received by 2 pm on weekdays will be sent to the same address on the same day. If the ordered goods are not in stock, we will notify you immediately. Delivery takes place only in Slovenia. The delivery of goods is taken care of by the company POŠTA SLOVENIJE d.o.o., usually the next day, but no later than within 3 days from the dispatch of the goods. The delivery staff will most likely pick you up at home in the morning, in case you are not at home, you will be able to pick up the shipment at the nearest post office or other contractual partner of the courier service. The uniform delivery price is € 2.97. We reserve the right to change the contractual partner for the delivery of shipments.

RIGHT TO WITHDRAW FROM PURCHASE AND RETURN OF GOODS

The buyer must notify the seller in writing of the intended withdrawal from the purchase, no later than within 14 days of receipt of the goods, to the seller’s e-mail address with the completed form. This applies exclusively to natural persons who acquire an item for purposes outside their gainful activity. Withdrawal from the contract and return the goods within a further 14 days. The buyer is obliged to bear the costs incurred in returning the object of purchase. The articles must be unopened, without any visible consequences of use, in the same quantity, in the case of products whose shelf life is shortened after opening, undamaged and preferably in the original packaging. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The original or a copy of the invoice that the customer receives with the delivered goods must be attached. The seller is not obliged to accept redemption shipments or shipments that do not comply with the seller’s general terms and conditions. The purchase price will be returned to the buyer as soon as possible, but no later than 14 days after receipt of the notice of withdrawal from the contract to the buyer’s transaction account. The buyer is obliged to bear the costs incurred in returning the object of purchase. The buyer can withdraw from the contract also in the period from the conclusion of the contract to the receipt of the product, when the 14-day notice period begins.

If the returned product is damaged or used to a greater extent than would be necessary to test the product than before the purchase, the company has the right to claim compensation for use accordingly.

The consumer shall not be entitled to withdraw from contracts for contracts which have as their object a product which has been made to the consumer’s precise instructions and which has been adapted to his personal needs and which, by its nature, is not eligible for repayment. best before. There is no possibility of withdrawal from the contract when purchasing software or audio and video media if the consumer has opened the security seal.

Withdrawal from the contract is not possible for goods:
Unless the contracting parties have agreed otherwise, the consumer shall not have the right to withdraw from the contract referred to in the first paragraph of this Article in the case of the following contracts:

• goods made to the consumer’s exact instructions and adapted to his personal needs;
• goods that are perishable or expire quickly;
• the supply of sealed audio or video recordings and computer programs if the consumer has opened the security seal after delivery;
• the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;
• the supply of sealed goods which are not suitable for return for reasons of protection of health or hygiene, if the consumer has opened the seal after delivery;
• the supply of goods which, by their nature, are inseparably mixed with other objects;
• the supply of alcoholic beverages, the price of which is agreed at the time of the conclusion of the sales contract and which can be delivered after 30 days, the actual value of which depends on market fluctuations beyond the company’s control;
• concluded at public auctions;
• on the supply of digital content that is not delivered on a tangible medium, if the provision of the service has started with the consumer’s explicit prior consent and with the consent to thereby lose the right to withdraw from the contract.

If the buyer does not pick up the item within the specified period, the item is handed over for storage to the seller at the address of his warehouse. The seller keeps the item in its own warehouse until 6 months from the date of notification. For this period, the seller has the right to reimbursement of all storage costs (1 € / day per product) and the right to reimbursement of all costs necessary to maintain the item.

SELLER

The manager of the store and at the same time the seller is the company: KSHAMA d.o.o.

Address: Crnekova ulica 7, 2000 Maribor

Registration number: 6999506000

Taxable person: VAT (Yes) (SI40495183)

TRR / IBAN: SI56 6100 0001 2787 663

SWIFT / BIC: DELAVSKA HRANILNICA d.d. LJUBLJANA